Incident Management
When it goes wrong, we move fast
On-call incident response from senior practitioners. Engagement within minutes. Structured containment, eviction, recovery, and learning
Active incident? Call our emergency line directly.
The first hour decides the cost of an incident
Most incidents escalate because of confusion, not technology. Unclear roles, slow decisions, poor communication. Our IR practice brings structure, senior judgement, and tested playbooks to the first hour and every hour after.
Six steps. Repeatable under pressure
How we respond
Engage
On-call engineer responds within minutes. Initial assessment within the first hour. Bridge call established with your team.
Contain
Stop the bleed. Isolate affected systems, revoke compromised credentials, block known indicators.
Investigate
Forensic analysis: how they got in, what they touched, what they took. Threat actor attribution where possible.
Evict
Remove the adversary. Patch the path. Rotate secrets. Validate the eviction.
Recover
Restore operations safely. Validate integrity. Re-enable access in controlled phases.
Learn
Post-incident review. Findings, root cause, detection gaps, and concrete improvements baked into your programme.
What's included
Capabilities in every engagement
Whether you call us mid-incident or engage a retainer, every response includes the same breadth of senior-led capability.
Named senior responders available around the clock. Retainer clients get guaranteed response time SLA.
Disk, memory, log, and cloud forensics. Court-grade documentation when needed.
We track active threat groups in the Nordic region. Recognition often shortens response by hours.
Drafting board updates, regulator notifications, customer communications, and press statements.
Executive summary, technical timeline, root cause, and prioritised improvements. Suitable for board, regulator, or insurer.
Every incident generates new detections fed back into our SOC platform. Your next incident is easier to catch.
Track record
13 years of Nordic incident experience
Real incidents handled by the same senior team, not a rotating analyst pool.
What clients usually ask
Common questions about our incident response service.
No. We accept emergency engagements from non-SOC clients. Retainer clients get faster response time SLAs and pre-loaded environmental context.
A retainer reserves capacity, sets the response SLA, and includes annual tabletop exercises. Ad-hoc is best-effort and engagement is on first-come basis.
Yes. We have direct working relationships with major cyber insurers operating in the Nordics. We can also work with whatever insurer you have.
Yes. Our DPO and advisory practices coordinate regulator communications and customer notifications in parallel with the technical response.
Then we augment yours. Most clients with mature IR still call us for forensics depth, threat actor context, or surge capacity during major incidents.
Set up an IR retainer
Don't wait for an incident to find a responder. Discovery call this week, retainer in place within two.